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Revision Policy
We offer three free revisions according to the following terms:
- Submission: You are able to request a revision by clicking "Send for revision" button in the client control panel before you approve the paper or within 7 days from the moment you approved it. In case your order exceeds 20 pages, we are ready to provide a free revision in case it is requested within 14 days after the approval.
- Instructions: The revision instructions should not contradict your initial instructions. If our quality assurance department decides that the initial instructions of the client are satisfied, his/her request for revision will be rejected.
- Deadline: You are able to request for one of the three free revisions any time before pressing the "Approve" button, thus, do not press it at once and view the document in details in preview mode. If you cannot clearly see the text in the preview mode due to some technical problems, contact our support team and ask them for another variant of the work preview. You can also request a free revision within 7 days after the moment you approved the order. For orders that exceed 20 pages, a free revision within 14 days after approval is possible as well.
- Number of revisions: We are able to complete three revisions absolutely for free and if they satisfy the conditions mentioned above.
If your revision instructions do not meet the requirements mentioned above, or you have already used all the three free revisions, you should place a new order for editing/proofreading and clearly specify the changes that should be made.
If due to some reason you have pressed the "Approve" button, but still would like to request a revision, you can ask for it only within 7 days after the button is pressed. In this case you should contact support and ask for the necessary revision. After 7 days have passed, you cannot ask for free revision. In this case you can place a new order for editing/proofreading.
Please keep in mind that you have only 14 days to approve the revised paper. Time for approval is calculated automatically from the moment the last version was uploaded to your personal order page. After the time has passed, the paper (or the part of the paper) is approved automatically.
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